Privacy Policy

1. Introduction

Wezabet Kenya ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This policy complies with the Data Protection Act, 2019 of Kenya and other applicable data protection regulations.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Full name and date of birth
• Email address and phone number
• National ID or passport number
• Residential address
• Payment information (M-Pesa number, bank details)
• Username and password

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• IP address and device information
• Browser type and version
• Location data
• Betting history and transaction records
• Website usage data and preferences

3. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account
• To process deposits, withdrawals, and bets
• To verify your identity and age
• To prevent fraud and ensure security
• To comply with legal and regulatory obligations
• To send you updates, promotions, and marketing materials (with your consent)
• To improve our services and user experience
• To provide customer support
• To enforce our Terms and Conditions

4. Legal Basis for Processing

We process your personal data based on:

• Contract performance: To provide our betting services
• Legal obligation: To comply with licensing and regulatory requirements
• Legitimate interests: To prevent fraud and ensure security
• Consent: For marketing communications and certain data processing activities

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Payment processors, identity verification services, and technology providers who help us operate our platform.

5.2 Regulatory Authorities

Betting Control and Licensing Board (BCLB), Kenya Revenue Authority (KRA), and other regulatory bodies as required by law.

5.3 Legal Requirements

When required by law, court order, or legal process, or to protect our rights and safety.

We do not sell your personal information to third parties.

6. Data Security

We implement robust security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal and regulatory requirements (minimum 7 years for financial records)
• Resolve disputes and enforce our agreements

After this period, we will securely delete or anonymize your information.

8. Your Rights

Under Kenyan data protection law, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Object: Object to certain processing activities
• Portability: Receive your data in a portable format
• Withdraw consent: Withdraw consent for marketing communications
• Lodge a complaint: File a complaint with the Data Protection Commissioner

To exercise these rights, please contact our Data Protection Officer.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login
• Analyze website traffic and usage
• Deliver targeted advertising
• Improve our services

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features.

10. Marketing Communications

With your consent, we may send you promotional emails and SMS about:

• New bonuses and promotions
• Special offers and events
• Platform updates and new features

You can opt-out of marketing communications at any time by clicking the unsubscribe link in emails or contacting support.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware that we have collected information from someone under 18, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact: