Responsible Gaming
At Wezabet Kenya, we believe betting should be fun and entertaining.
We are committed to promoting responsible gaming and providing tools to help you stay in control. If gambling stops being fun, it's time to stop.
Understanding Responsible Gaming
Responsible gaming means gambling in a way that is safe, controlled, and within your means. It should remain a form of entertainment, not a way to make money or solve financial problems.
Most people gamble responsibly, but for some, it can become a problem. We're here to help you recognize the signs and provide support if needed.
Signs of Problem Gambling
You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Try to win back losses by gambling more
- Neglect work, studies, or family responsibilities
- Borrow money or sell possessions to fund gambling
- Feel guilty, anxious, or depressed about gambling
- Hide your gambling from family and friends
- Have difficulty controlling or stopping gambling
- Gamble to escape problems or relieve negative emotions
If you recognize any of these signs, please seek help immediately.
Tips for Responsible Gambling
✓ Set a budget
Only gamble with money you can afford to lose
✓ Set time limits
Don't let gambling interfere with daily life
✓ Never chase losses
Accept losses as the cost of entertainment
✓ Take regular breaks
Step away and do other activities
✓ Don't gamble when upset
Avoid betting when stressed or emotional
✓ Balance with other activities
Maintain hobbies and social connections
Our Responsible Gaming Tools
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit into your account.
Loss Limits
Control how much you can lose over a specific period.
Session Time Limits
Set reminders or automatic logouts after a certain amount of time.
Self-Exclusion
Temporarily or permanently block yourself from accessing your account.
Reality Checks
Receive pop-up reminders showing how long you've been playing and your wins/losses.
To set up these tools, log into your account and visit the Responsible Gaming section, or contact our customer support team for assistance.
Self-Exclusion Program
If you feel you need to take a break from gambling, our self-exclusion program allows you to:
- Cooling-off period: 24 hours to 6 months temporary account closure
- Self-exclusion: Minimum 6 months to permanent account closure
- Multi-operator exclusion: Register with the national self-exclusion database
During self-exclusion, you will not be able to access your account or receive marketing materials.
Underage Gambling Prevention
It is illegal for anyone under 18 to gamble in Kenya. We take this seriously:
- Age verification is mandatory during registration
- We use advanced technology to prevent underage access
- Accounts found to belong to minors are immediately closed
- We encourage parents to use parental control software
Get Help
If you or someone you know has a gambling problem, help is available:
🇰🇪 National Gambling Helpline Kenya
Free, confidential support for problem gambling
📱 +254 705 825 637 (copy number if links don't work)
Kenya Responsible Gaming Foundation
National helpline for problem gambling support
Website: responsiblegaming.or.ke
Gamblers Anonymous Kenya
Free support group meetings across Kenya
Contact for meeting locations and times
National Gambling Counseling Service
Professional counseling and therapy services
Confidential support for you and your family
Need immediate help?
Contact our Customer Support team 24/7 or use the self-exclusion tools in your account.
Email: help@weza.ke|Phone: +254 117 730 000
Our Commitment
Wezabet Kenya is committed to:
- Promoting responsible gambling practices
- Providing effective tools for self-control
- Training our staff to recognize and assist problem gamblers
- Partnering with responsible gaming organizations
- Conducting regular responsible gaming audits
- Never targeting vulnerable individuals in marketing
- Supporting research into problem gambling prevention
Additional Resources
• BeGambleAware: International gambling support and information
• GamCare: Free advice and support services
• Betting Control and Licensing Board (BCLB): Kenya's gambling regulator
• Mental Health Kenya: Mental health support services
Remember: When the fun stops, STOP.
Gambling should be entertaining. If it's causing problems, seek help immediately.
Last updated: 6/5/2026
© 2026 Wezabet Kenya. All rights reserved.